You may still have options for recovering your money. Tell us what happened and we will check whether your case may be suitable for assessment by our legal partner, Consumer Rights Solicitors.
You can start without gathering every document. If your enquiry goes forward, payment records and other evidence will help with the assessment.
The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. Our fees
UndoFraud is a trading style of Select Claims Ltd, authorised and regulated by the Financial Conduct Authority (FRN 835838). Legal services are provided by Consumer Rights Solicitors Ltd, authorised and regulated by the Solicitors Regulation Authority (SRA 639255). You can claim yourself, for free, via your bank and the Financial Ombudsman Service. Potential claims are referred to Consumer Rights Solicitors Ltd, whose fees are between 15-30% plus VAT of any compensation awarded.
UndoFraud handles the initial enquiry. Consumer Rights Solicitors provides legal services for cases it agrees to take on. We explain the relationship, the next steps and the costs before you decide whether to proceed.
UndoFraud (FRN 835838)
Consumer Rights Solicitors (SRA 639255)
Completing the form does not commit you to anything
Costs and terms are explained before you proceed
Check us on the FCA register and Consumer Rights Solicitors on the SRA register.
Choose the closest situation to learn more, or start the assessment if you are unsure.
The amount lost is only part of the picture. We also look at how the money was paid, the timing and pattern of payments, what the bank knew or did, and any refund or complaint already underway. The initial questions help us identify the appropriate next step for your situation.
Tell us what happened and how you paid so we can check whether further assessment may be appropriate.
Your enquiry may go to assessment, need specialist review, or receive guidance on another next step. Screening does not guarantee acceptance.
Where offered, you can add more information and payment records to help prepare for your assessment. This is optional and can be completed later.
Legal representation begins only if Consumer Rights Solicitors accepts the case and you agree to its terms. See how it works
Check whether we can help“I had a very positive experience with this firm. What stood out most was their attention to detail and genuine commitment to achieving the best possible outcome. They were responsive to questions, proactive in their approach, and handled matters efficiently while maintaining a high standard of care. Overall, a reliable and well-run firm that I would confidently recommend to others.”
Mr A H Mhassani
“Highly recommended professional service. They kept us up to date with every thing they did. They were only a phone call away for any questions & we're only to willing to answer and put minds at rest with everything. Also very polite & helpful no waiting for answers things dealt with in a timely, professional manner.”
Ron Devlin
“I had a very good experience with CRS who gave a great response in helping to resolve my issue over a short period of time..all the staff I communicated with were very good and my special thanks to Emma Nash who managed to get it over the line... definitely a company I do recommend.”
Charles Davis
Reviews of Consumer Rights Solicitors from Trustpilot. Each case depends on its own facts. Previous outcomes do not guarantee a result for your enquiry.
A refusal does not automatically end every possible route. We need to understand the bank's reasons, payment history and complaint status. Keep its final response and check any deadline shown in it. Read our guide to bank refusals.
You can begin with what you know. If your enquiry goes forward, payment records and other evidence help the team assess it. Missing information can be discussed with the team.
The original funding route matters as well as the final crypto transfer. Tell us whether money came from a bank, card or crypto you already held. We assess the supported recovery route; we do not promise wallet access or asset tracing. More about crypto scams.
No. It helps identify whether further assessment may be appropriate. Some enquiries need specialist review. Legal representation requires the solicitor to accept the case and you to agree to the terms.
The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. See our fees and what no win no fee means.
Yes. You can make a complaint to your bank or payment provider yourself. Where eligible, you can also ask the Financial Ombudsman Service to consider it for free. Using our managed service is optional.
Be very careful. Criminals often contact scam victims offering to recover money for an upfront fee. Genuine organisations do not ask for an upfront fee to recover money lost to fraud. Check any firm, including us, on the FCA register before sharing details. Read our first-steps guide.
Start with a few questions about what happened and the payments you made.
Check whether we can help