A caller, message or online account may have appeared to come from a trusted organisation or person. If that identity was used to persuade you to send money, the request, payment route and bank response help explain the case.
Check whether we can helpYou can start without gathering every document. If your enquiry goes forward, payment records and other evidence will help with the assessment.
The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. Our fees
Tell us what happened and how you paid so we can check whether further assessment may be appropriate.
Your enquiry may go to assessment, need specialist review, or receive guidance on another next step. Screening does not guarantee acceptance.
Where offered, you can add more information and payment records to help prepare for your assessment. This is optional and can be completed later.
Legal representation begins only if Consumer Rights Solicitors accepts the case and you agree to its terms.
Check whether we can helpContact the provider promptly and describe that accurately. Unauthorised payments involve different protections and service-scope checks.
No. Safe-account instructions are one specific scenario; other impersonations use different requests for money.
Explain who actually contacted you and where the money was sent. A legitimate name can be misused; the evidence of the request and payment matters.
Start with the initial questions so we can understand what happened and whether further assessment may be appropriate.
Check whether we can help