Told to move your money
to a safe account?

Someone posing as your bank or the police may have claimed your account was at risk and told you to transfer money to protect it. If that request was fraudulent, we need to understand both the instructions and the payments.

Check whether we can help

You can start without gathering every document. If your enquiry goes forward, payment records and other evidence will help with the assessment.

The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. Our fees

Safe account scams

What matters in a safe account scam

1

What were you told to do?

Explain who the person claimed to represent, how they contacted you and where they told you to send the money. Keep any phone numbers, messages and account details supplied. Use your bank’s verified contact route for any urgent security concern.
2

What happened when the payments were made?

Tell us whether the bank questioned, delayed or blocked a payment, and whether the person involved told you what to say or asked you to hide the real purpose. A general app message is different from a detailed intervention. These facts need assessment and do not themselves guarantee acceptance or rejection.
3

Connect the instructions to the transfers

Payment records, call history, messages and bank correspondence may help reconstruct the events. If several accounts were used, explain the journey without counting movements between your own accounts as additional loss. For payment-protection detail, see our APP reimbursement guide.
Simple process

Start with a clear next step

1

Answer the initial questions

Tell us what happened and how you paid so we can check whether further assessment may be appropriate.

2

Understand the outcome

Your enquiry may go to assessment, need specialist review, or receive guidance on another next step. Screening does not guarantee acceptance.

3

Prepare for the conversation

Where offered, you can add more information and payment records to help prepare for your assessment. This is optional and can be completed later.

Legal representation begins only if Consumer Rights Solicitors accepts the case and you agree to its terms.

Check whether we can help
Fees

Understand the costs before deciding

Fees

The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. UndoFraud does not charge you for using its enquiry service and receives a referral fee from Consumer Rights Solicitors.

You have a choice

You can make a complaint to your bank or payment provider yourself. Where eligible, you can also ask the Financial Ombudsman Service to consider it for free. Using our managed service is optional.

Questions and answers

Yes. Explain those instructions accurately so the team can review them in context.

Understand the next step for your situation

Start with the initial questions so we can understand what happened and whether further assessment may be appropriate.

Check whether we can help