Questions about the service

A refusal does not automatically end every possible route. We need to understand the bank's reasons, payment history and complaint status. Keep its final response and check any deadline shown in it. Read our guide to bank refusals.

You can begin with what you know. If your enquiry goes forward, payment records and other evidence help the team assess it. Missing information can be discussed with the team.

The original funding route matters as well as the final crypto transfer. Tell us whether money came from a bank, card or crypto you already held. We assess the supported recovery route; we do not promise wallet access or asset tracing. More about crypto scams.

No. It helps identify whether further assessment may be appropriate. Some enquiries need specialist review. Legal representation requires the solicitor to accept the case and you to agree to the terms.

Tell us the current status. A bank refusal, a pending investigation, an ongoing Ombudsman case and existing representation are different situations. The form uses that information to identify the appropriate next step.

The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. See our fees and what no win no fee means.

Yes. You can make a complaint to your bank or payment provider yourself. Where eligible, you can also ask the Financial Ombudsman Service to consider it for free. Using our managed service is optional.

Suitability depends on the amount, payment pattern and other facts. The form asks the relevant questions; a total figure alone does not decide whether we can take a case.

Different routes have different deadlines. Tell us the payment dates and any bank final-response date you know. If a deadline may be close, check the official guidance promptly; do not wait for our assessment to protect it.

No. Any outcome depends on the evidence and applicable route. We do not provide an automatic payout estimate from the initial form.

Be very careful. Criminals often contact scam victims offering to recover money for an upfront fee. Genuine organisations do not ask for an upfront fee to recover money lost to fraud. Check any firm, including us, on the FCA register before sharing details. Read our first-steps guide.