Guides
Understand your next step
Find practical information about reporting a scam, speaking to your bank and preparing for an assessment. These guides explain options; they do not decide the outcome of an individual case.
Guides
Start with the right guide
What to do after a scam
Practical first steps: contact your bank, report through the official route and keep useful records.
Read the guideBank refused a refund
Understand the bank’s response, the free Ombudsman route and the deadlines that matter.
Read the guideAPP reimbursement
How authorised bank-transfer fraud differs from other losses and which protections may apply.
Read the guide
Understand the next step for your situation
Start with the initial questions so we can understand what happened and whether further assessment may be appropriate.
Check whether we can helpThe initial check is free. See our fees.
