The initial check is free. If your claim succeeds, Consumer Rights Solicitors charges 15-30% plus VAT of compensation awarded, equivalent to 18-36% including VAT at the current standard rate. The applicable fee and terms are explained before you instruct the firm. Our fees
The initial form asks about what happened, how you paid, your actual loss, payment dates and any action already taken. Some follow-up questions appear only when they are relevant. You can correct an answer before submitting.
Potentially suitable enquiries can go forward for assessment. Other cases need a closer look before a decision can be made. If the service cannot take the enquiry on, or you are waiting for a bank response or already have an ongoing case, the form explains the relevant next step. A screening result is not a promise of recovery.
Where offered, add an account of what happened, payment records and other useful evidence. You can complete what you know and return later. Additional information helps the team understand the case; you do not need to complete every preparation task before discussing missing information.
If Consumer Rights Solicitors agrees to take your case, it will explain the proposed work, fees and terms. You decide whether to instruct the firm. The approach and outcome depend on the evidence and circumstances; completing our form does not itself create a representation agreement.
Assessment and case times vary with the facts, evidence and response from the organisations involved. We will explain the next step at each stage.
Yes. You can make a complaint to your bank or payment provider yourself. Where eligible, you can also ask the Financial Ombudsman Service to consider it for free. Using our managed service is optional. See our fees and what to do if your bank refused a refund.
Start with the initial questions so we can understand what happened and whether further assessment may be appropriate.
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