Hit undo on
purchase scams

Criminals trick you into transferring money for high-value goods, vehicles, or services that never materialise. If you transferred money from a UK bank, use our free tool to check your eligibility in 60 seconds.

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FCA Regulated

Secure & compliant

UK Based

Specialist fraud team

£257.5m Reimbursed

By UK banks in 2025

97k

97,000+ Claims

Actioned by UK victims

What to do if your online purchase was a scam.

Purchase scams are incredibly common and highly convincing. Fraudsters create fake listings for high-value items like cars, designer goods, holidays, or building services, then pressure you into making a direct bank transfer before disappearing.

However, if your funds originated from a UK bank account, your bank had a legal duty to protect you from obvious red flags and risky payee details. Our smart matching system connects you with SRA-regulated legal experts who specialise in challenging these exact systemic bank failures. Check your eligibility online in 60 seconds, with zero upfront costs.

How it happens

How criminals manipulate your purchases

These aren't simple tricks; they are calculated psychological operations. Here are the common tactics used to bypass your natural defences:

1

Scammers post highly desirable items, such as vehicles, event tickets, or electronics, at significantly discounted prices on legitimate-looking marketplaces or social media platforms.

2

To avoid buyer protection mechanisms on platforms like eBay, Gumtree, or Facebook Marketplace, they quickly pressure you to communicate directly via WhatsApp, text, or email.

3

They create a false sense of competition, claiming "other buyers are viewing it now" or "the item is selling today," forcing you to act impulsively without properly verifying their identity.

4

They refuse secure payment methods like PayPal (Goods and Services) or credit cards, insisting on a direct, immediate bank transfer. They often disguise this as a legitimate invoice or claim to use a "secure escrow" service that is entirely fake.

5

Once the bank transfer clears, the seller completely disappears, deletes their accounts, and the promised goods or services never materialise.

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Mr A H Mhassani

★★★★★

“I paid for a vehicle that never arrived. UndoFraud helped me understand that I still had rights and guided me through the claim.”

Thomas B.

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“I had a very good experience with CRS who gave a great response in helping to resolve my issue over a short period of time..all the staff I communicated with were very good and my special thanks to Emma Nash who managed to get it over the line... definitely a company I do recommend.”

Charles Davis

Purchase Scam-Specific FAQs

Yes. Your claim isn't against Facebook or the marketplace; it’s against your UK bank for authorising a risky transfer to an unverified or suspicious payee account.

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Ready to hit undo?

Join the thousands who have claimed their share of the £257.5 million reimbursed by UK banks in 2025. Use our free tool to check your eligibility in 60 seconds — zero old paperwork required.

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